Policies

SAMPLE POLICY — For demonstration only. Review and replace this text with your approved business policy before public use. Placing an order Browse our products, choose your quantities and review your order before confirming checkout. Check your contact details so the team can reach you about your order. Payment options Available payment methods are displayed at checkout. For e-transfer orders, upload your payment receipt through the order confirmation page or your account. A receipt submission remains subject to administrator verification. Order changes Contact the team with your order number if you need to request a change. Availability and any price differences must be confirmed before the change is completed.

SAMPLE POLICY — For demonstration only. Review and replace this text with your approved business policy before public use. Pickup orders Select pickup at checkout and review the displayed collection address. Keep your order number handy and contact the team to confirm collection arrangements. Delivery orders Enter a complete delivery address and an accurate postal code. Available delivery services and charges are shown during checkout where applicable. Receiving your products Check your order when it arrives. Follow the storage and handling instructions supplied with each product, and contact us if anything needs attention.

SAMPLE POLICY — For demonstration only. Review and replace this text with your approved business policy before public use. Something needs attention? Contact the team with your order number and a clear description of the issue. If an item is damaged or incorrect, photographs can help the team understand what happened. Changes and adjustments The team will review the request and confirm any changes to quantities, charges or amounts due. Payment adjustments Where a refund is agreed, the payment record will show the amount returned. A refund due balance does not mean money has already been returned; the actual refund must be confirmed separately.

SAMPLE POLICY — For demonstration only. Review and replace this text with your approved business policy before public use. Before ordering Review the product information and contact the team for ingredient, allergen and serving details. Do not assume a product is suitable for a dietary requirement unless this has been confirmed. Storage and preparation Follow the instructions on the product packaging or supplied by the team. Storage and preparation requirements can vary between products. Questions Please contact us before ordering if you need clarification about ingredients, handling or preparation.